Questions,answered plainly.
Everything people ask before starting a website with us. Can’t find yours? Ask us directly.
Getting started
How long does it take?
Your site goes live within 14 days of the date we have your signed agreement, deposit, completed questionnaire and content, such as photos and your logo. If we miss it through our fault, you choose a full deposit refund or your first month free.
What do I need to give you?
A short questionnaire, 10 to 20 photos of your work, your logo if you have one, and a few genuine reviews. Our welcome pack lists everything, and we’ll chase anything missing.
I don’t have a logo or photos. Is that a problem?
Not at all. We can design a logo for £49.99, and our photography shoot captures your work, your team and your van. Or start with what you have and add more later.
Can I choose how it looks?
Yes. Pick colours, fonts and a layout in the questionnaire, or give us creative freedom and three words for how it should feel.
Money
Do you charge VAT?
No. We’re not VAT registered, so the prices you see are the full amounts you pay.
How do payments work?
A 30% deposit to start, the balance before your site goes live, then a monthly Direct Debit. Or pay yearly upfront and save 15%.
Why is Pro cheaper each month than Basic?
Because Pro clients commit to more upfront. You pay a little more to set up, get the estimator, diary and dashboard included, and save £5 every month.
How long will launch pricing last?
Until five businesses are live and happy. After that, set-up moves to our standard prices of £449 for Basic and £599 for Pro.
Owning your website
Do I own my website?
Your photos, text and logo are always yours. Once your set-up is paid, you can use your site’s design for as long as you like. You can also buy your site outright from £1,049 and host it yourself.
What about my domain name?
We register and renew it for you so it never lapses. If you ever want it in your own name, we’ll transfer it for a £25 admin fee once everything owed is paid.
What if I want to cancel?
Monthly plans need 30 days’ notice. Yearly plans run to the end of the year you’ve paid for. Either way, we can send you a copy of your site files.
Day to day
Can I update the site myself?
Your diary, offers, review requests and coverage area are all yours to change from your phone. For anything else, just message us. Small updates are included every month.
How quickly do you reply?
Within 24 hours on working days. If your site or email is ever down, call or text and it goes straight to the front of the queue.
Will it get me more customers?
We build every site to current best practice for speed, mobile and local Google searches, and your dashboard shows exactly how many visitors, valuations and calls it brings. We can’t promise specific results, because Google and your competition are outside anyone’s control, but we’ll help you make the most of it.